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Client Escalation & Grievance Redressal

If you feel stuck, let us know here. We are listening!

We examine all your concerns in full context, including:

  • What we and the client agreed upon right in the beginning,
  • How the campaign was set up and the process was followed,
  • Communication history, and
  • Performance data

Submit Your Feedback or Grievance Here

    We keep all the information you share confidential. Our platform is fully safe and secure.

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    This page is a dedicated and structured channel to share your concerns, feedback, or grievances with us. Every submission is reviewed with care, fairness, and responsibility.

    A Message from Our Business Head

    Since you are here, I assume you are either working with us or considering partnering with us to grow your business. We take your goals very seriously. Our digital marketing services involve carefully planned strategies, diligent execution, and constant communication and alignment with your teams. Data and timing matter a lot in our field. However, despite our best intentions, sometimes the outcomes are not as expected, communication gaps occur, and results get delayed.

    And when that happens, I assure you, we want to know what’s bothering you. I personally take responsibility for ensuring that all client concerns are handled responsibly and seriously. For every grievance raised through our official channels, we look at facts, data, and communication history to identify the root cause of the problem and find the correct course of action to resolve it as soon as possible.

    I believe that directly discussing your problems with us – with full context – is the best way to get your issues resolved promptly. We are making this page to make such conversations easier and more transparent for you. 

    I have built my business on long-term relationships…and resolving your concerns with full honesty and integrity is a part of our commitment to you as a company.

    Thank you for giving us the opportunity to address your concerns.

    Alok Kumar Singh

    Founder & Business Head, AAJneeti Connect Ltd.

    Phone No: +91 782 7575 143
    Email: [email protected]

    Our Grievance Redressal Process

    We have established a structured review process to address your concerns raised through our official channels:

    01.

    Raise your concern or share your feedback using the form on the top of this page.

    02.

    You will immediately receive the acknowledgement or confirmation of receipt and allocate it for review with the concerned team.

    03.

    It will be reviewed by your campaign manager as well as the senior management team within 24 hours.

    04.

    We will examine the scope of work, agreed deliverables, performance data, communication history, and timelines to find the bottleneck(s) in your campaign.

    05.

    We will give you clarifications, take corrective measures, request for extensions, or issue credits and refunds (as applicable) based on our agreement with you.

    06.

    Once the matter is resolved, we will share the outcome with you and close the request.

    You will be able to see the status of your complaint here at any given time.

    We, at ACL, Encourage Direct Escalation of Your Grievances

    We consider listening and learning from your feedback and redressal of your grievances as a crucial part of our service delivery process. When you raise your concerns directly through our official channels, you allow us to:

    • Review the complete scope of work and deliverable we promised to you in our proposal, contract or agreement with you
    • Clarify your doubts and resolve your problems quickly
    • Handle sensitive information you might have shared with us discreetly and confidentially
    • Avoid misinterpretation of the situation on public platforms
    When you contact us directly, we make sure your problem gets resolved quickly without needing the public scrutiny.

    Already submitted feedback or a grievance?

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    Why is Direct Escalation Better Than Public Reviews?

    Public review platforms do not provide us with sufficient information regarding reviewer’s identity or their engagement history with us. Hence, we are unable to map them to specific campaigns or projects we have done for them – and resolve their complaints.

    Hence, we cannot resolve problems or refunds you claim from us through public platforms. Only our official, verifiable channels are considered part of our formal grievance redressal process.

    What Kind of Resolutions Can You Expect From Us?

    If our service delivery has not met your expectations, we propose the following resolutions:

    Delivery Adjustments and Extensions

    Credits and Refunds

    We may ask the client to promote some other project with us or ask for extensions if possible. These conversations take place directly and privately with our clients. Or we may offer credits and refunds to our clients as per our agreements with them.

    Any information we disclose about our resolutions with clients is only in aggregated and anonymised form.

    Legal & Privacy Disclaimer

    We strictly maintain client confidentiality at all times. All identifiable information you share here is masked or anonymised. The information we share on this page is only for transparency and awareness purposes.

    This page does not mean an admission of liability or waiver of our contractual rights in any way.

    3. Lead Qualification Process

    We integrate CRM for our clients allowing them to receive leads in real-time so that they can take immediate action. We have observed that if you do not respond to leads ASAP, they enquire at other places and book deals elsewhere.

    Hence, our lead qualification process requires our clients to call leads within 24 hours to verify their interest and financial capacity to invest in or buy the product.

    Qualification Criteria:

    Qualification Criteria:

    • Qualified Leads (40-80% Guarantee):
        • Leads showing genuine interest and confirming financial capacity within 24 hours are considered qualified.
        • AAJneeti offers a 40-80% qualified leads guarantee depending on your project.
    • Invalid Leads:
        • Leads providing incorrect contact details or stating they mistakenly filled out the form are marked as ‘invalid.’
    • Not Interested:
        • Individuals expressing disinterest in the property during verification are categorised as ‘not interested.’
    • Cost Concerns:
      • Leads indicating the product is beyond their budget are labelled ‘invalid.’

    We stand by our commitment to quality leads, offering a 40-80% guarantee. If the promised number of qualified leads is not delivered, we replace them to ensure client satisfaction.

    At AAJneeti, our philosophy revolves around exceeding expectations. We strive to deliver not just what we promise but to go beyond, providing clients with a reliable and results-driven lead generation experience.

    Book a Consultation

    AajNeeti aims to make a difference in the business consultancy landscape by providing an integrated approach to achieving business goals.

    Contact us today to get started!